Frequently Asked Questions

Everything you need to know about building your dream home project.

What is the standard shipping time for heavy machinery?

Standard shipping for power tools and heavy machinery typically takes 5-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.

Do you offer a warranty on hand tools?

Yes, all Tool Nirvana hand tools come with a limited lifetime warranty against manufacturing defects. Power tools are covered by a 2-year manufacturer's warranty.

What is your return policy for unused items?

We offer a 30-day hassle-free return policy. Items must be in their original packaging and unused condition to qualify for a full refund.

Do you provide bulk discounts for contractors?

Absolutely! We offer tiered pricing for bulk orders and a dedicated Pro-Account program for licensed contractors. Please contact our sales team for a custom quote.

Are the batteries included with cordless tool kits?

Most of our kits include at least one battery and a charger. Please check the 'In the Box' section on the specific product page to confirm the exact contents.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for larger equipment purchases.